As the Spanish portal "Vida Nueva" reported at the weekend, the personal prelature has opened a "contact centre for "healing and listening" to assist dissatisfied dropouts.
The aim is to promote healing processes and provide the necessary support.
"Within this framework, all complaints or enquiries that have led to offences or disadvantages as a result of actions, behaviour or incidents in connection with the activities of the prelature are dealt with," it continues.
A team of psychologists, educationalists, social workers and pastoral staff has been put together for this purpose.
The organisation had already set up a special channel for enquiries and complaints a year ago:
Former members could contact the staff prelature by email. This measure is now being reinforced by the specially created contact centre in order to better process incoming concerns and provide more targeted support for those affected.
The aim is also to ensure that those affected are listened to with sensitivity and respect.
"The vast majority of Opus Dei members are satisfied with their vocation," says the organisation. "Others, however, have left this path, successfully reorganised their lives and thank the work for the time they spent there."
In some cases, however, this was not the case, Opus Dei continues. The reasons for this are manifold - "there were mistakes and shortcomings".
Founded in 1928, Opus Dei has around 90,000 lay people and around 2,000 priests worldwide, most of them in Spain.
Within the Church, the structure of the personal prelature was repeatedly criticised, which is why Pope Francis placed it under the Vatican's dicastery for the clergy.
It was also stipulated that the head of the organisation should no longer be a bishop in future.
In this context, Francis called for far-reaching reforms and a revision of the statutes.
After three years of preparatory work, Opus Dei was able to announce in mid-June - after Pope Pope Leo XIV. at a meeting with the leadership of Opus Dei the status of the work at a meeting with the leadership the new statutes to the Vatican for review. for examination.